Turnaround times are conditional on there being no delays that arise from factors beyond our control. Cases may take longer than indicated if there are technical queries from our technicians, problems to discuss, or where photographs are requested by the customer. We will keep you updated. If there are unexpected delays with a case of yours, our staff will contact you as soon as possible.
A postage and handling fee of $14.00 plus GST applies to each job dispatched.
Where possible, allow two full weeks from impression appointment to a cementation or insertion appointment. You may need to factor in extra time if the implant componentry has to be specifically ordered.
Turnaround time are based on in-lab days from date of receipt.
**Please note we are still experiencing transit delays due to COVID-19 and we recommend 12 working days (Mon – Fri) between appointments for general lab work (e.g. single crown/splint/mouthguard), and 15 working days (Mon -Fri) for more complex cases (e.g. bridges/implants/dentures) until further notice. Customers still need to keeping in mind that 'cases may take longer than indicated if there are technical queries from our technicians, problems to discuss, or where photographs are requested by the customer.'**
|Crown and bridgework|
|Porcelain-Fused-to-Metal (PFM) crown||10 in-lab days||-||-|
|IPS e.max® crown||10 in-lab days||5 in-lab days||-|
|IPS e.max® ZirPress||10 in-lab days||-||-|
|Monolithic Zirconia (FMZir)||10 in-lab days||5 in-lab days||-|
|UZir Ultra Translucent Zirconia crown||10 in-lab days||5 in-lab days||-|
|Porcelain-Fused-to-Zirconia (PFZ) crown||10 in-lab days||-||-|
|Temporary PMMA crown||-||5 in-lab days||-|
|Crown & Bridge (< 6 units)||10 in-lab days||-||-|
|Crown & Bridge (>=6 units)||10 in-lab days||-||-|
|Post, core and crown||10 in-lab days||-||-|
|Procera® products||12 in-lab days||-||-|
|Simple implant product||12 in-lab days||-||-|
|Other implant product||12 in-lab days||-||-|
|Special tray||10 in-lab days||5 in-lab days||-|
|Wax rims or bites||10 in-lab days||5 in-lab days||-|
|Acrylic dentures||10 in-lab days||-||-|
|Chrome based||10 in-lab days||-||-|
|Orthodontics||10 in-lab days||-||-|
|Occlusal splint (hard/soft)||10 in-lab days||-||-|
|Occlusal splint nightguard (soft)||10 in-lab days||-||-|
|Bleaching splint (upper or lower)||10 in-lab days||-||-|
|Standard mouthguards||-||-||10 in-lab days|
|Professional Dual mouthguard||-||-||10 in-lab days|
|Professional Plus mouthguard||-||-||10 in-lab days|
|Penn Stent||12 in-lab days||-||-|